Privacy Policy

1. Introduction

Future Master Academy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, enroll in a course, make a purchase, attend live classes, or use any of our online learning services.

We aim to process personal information lawfully, reasonably, and transparently in line with applicable privacy laws, including the Protection of Personal Information Act, 2013 (“POPIA”).

By using our website or services, you agree to this Privacy Policy.

2. Personal Information We Collect

We may collect personal information directly from you, automatically from your device, and from third parties involved in delivering our services.

2.1 Information you provide directly

We may collect information you provide when you:

  • contact us through our website or forms;
  • create a learner account;
  • enroll in a course;
  • make a payment;
  • attend live classes;
  • submit assignments, feedback, testimonials, reviews, or support requests.

Depending on how you interact with us, this information may include:

  • full name;
  • first name and last name;
  • email address;
  • phone number;
  • billing information;
  • account login details;
  • course enrollment details;
  • messages you send us;
  • learning progress, attendance, assignment submissions, quiz results, and completion records;
  • any other personal information you choose to share.

2.2 Information collected when you buy or access services

If you purchase a course or paid service, we may collect or receive information relating to:

  • the course or service purchased;
  • transaction date and amount;
  • billing or invoicing details;
  • payment confirmation status;
  • access history and course participation.

2.3 Information collected automatically

When you visit our website or use our learning systems, we may automatically collect certain technical and usage information, such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • referral source;
  • pages viewed;
  • time spent on pages;
  • date and time of access;
  • clicks, login activity, and session information;
  • cookie identifiers and similar online data.

2.4 Information from third parties

We may receive personal information from third-party service providers, including:

  • payment processors;
  • website hosts;
  • email delivery platforms;
  • customer support tools;
  • learning management or video platforms;
  • analytics or security providers;
  • advertising or social media tools, where used.

3. How We Use Your Personal Information

We may use your personal information to:

  • provide, manage, and improve our website and courses;
  • create and manage your learner account;
  • process enrollments and payments;
  • give you access to online classes, videos, materials, and course dashboards;
  • communicate with you about courses, schedules, support, certificates, and account matters;
  • respond to inquiries, complaints, and refund requests;
  • verify learner identity and maintain academic integrity;
  • issue certificates of completion where requirements are met;
  • keep records for legal, tax, accounting, and audit purposes;
  • monitor platform usage, security, and performance;
  • detect fraud, abuse, or unauthorized access;
  • send newsletters, updates, promotions, and marketing communications where permitted by law;
  • comply with legal and regulatory obligations.

4. Lawful Basis for Processing

Where applicable, we process personal information on one or more of the following grounds:

  • your consent;
  • performance of a contract with you;
  • compliance with legal obligations;
  • protection of legitimate interests, provided your rights do not override those interests.

Where we rely on consent, you may withdraw it at any time, subject to legal or contractual limitations.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • keep the website functioning properly;
  • remember user preferences;
  • understand how visitors use the site;
  • improve performance and user experience;
  • support analytics, security, and marketing functions.

You can usually manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.

6. How We Share Personal Information

We do not sell your personal information. We may share your information where necessary with:

  • payment service providers;
  • website hosting providers;
  • cloud storage providers;
  • course delivery or learning management platforms;
  • analytics and security service providers;
  • communication and email service providers;
  • professional advisors such as accountants, auditors, legal advisors, or consultants;
  • regulators, law enforcement, courts, or authorities where required by law;
  • business partners or contractors who help us operate our services.

We require service providers to handle personal information appropriately and only for authorized purposes.

7. International Transfers

Your personal information may be stored or processed in countries outside South Africa where our service providers or systems are located. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place and that your personal information remains adequately protected.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide services to you;
  • maintain academic and completion records;
  • comply with legal, tax, and regulatory requirements;
  • resolve disputes;
  • enforce agreements.

When personal information is no longer needed, we will delete, destroy, de-identify, or securely anonymize it where reasonably possible.

9. Security Measures

We take reasonable technical and organizational steps to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • password-protected systems;
  • limited access controls;
  • secure payment processing;
  • monitoring for suspicious activity;
  • software and platform security measures.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Learner Accounts and Passwords

If you create an account, you are responsible for keeping your login details confidential and secure. You are responsible for activity under your account unless you notify us of unauthorized access.

We may suspend or restrict access where we reasonably suspect misuse, unauthorized sharing, fraud, or breach of our terms.

11. Children’s Privacy

Our services are generally intended for users who are old enough to enter into binding agreements or who use the services with appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in a way that violates applicable law. Where consent from a parent or guardian is required, the child may only use the services with that consent.

12. Marketing Communications

We may send you updates, offers, newsletters, and promotional messages where permitted by law or where you have consented.

You may opt out of marketing communications at any time by using the unsubscribe option in the message or by following the opt-out method provided on the platform.

Even if you opt out of marketing, we may still send service-related communications, such as purchase confirmations, schedule updates, password resets, course notices, and legal updates.

13. Your Rights

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information where lawful;
  • object to certain processing;
  • request restriction of processing in some circumstances;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the relevant regulatory authority.

We may ask for verification of identity before acting on certain requests.

14. Third-Party Links and Platforms

Our website or courses may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, security, or content of third-party services. Your use of those services is subject to their own terms and privacy policies.

15. User Content and Public Areas

If you submit comments, reviews, testimonials, assignments, forum posts, or similar content, that information may be visible to instructors, staff, or other users depending on the feature involved.

You should avoid sharing sensitive personal information in public or shared areas of the platform unless necessary.

16. Recordings of Classes and Sessions

Where live classes, webinars, mentoring sessions, or support sessions are provided, they may be recorded for educational, quality assurance, training, safety, or administrative purposes.

By participating in such sessions, you acknowledge that your name, voice, chat messages, video image, or contributions may be included in recordings where applicable.

17. Mandatory and Voluntary Information

Some personal information is required for us to provide services, process enrollments, issue certificates, verify identity, or comply with legal obligations. If you choose not to provide required information, we may not be able to provide some or all services.

Other information is voluntary, and you may choose whether to provide it.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on the website unless stated otherwise.

Your continued use of the website or services after changes take effect means you accept the updated Privacy Policy.

19. Complaints

If you believe your personal information has been handled improperly, you may raise a complaint through the appropriate channel made available on the website or with the relevant regulatory authority, where applicable.